Questions and Answers
How do I place a personalised order?
All of our personalised orders will be personally discussed and confirmed with one of our representatives at Simcha's Kippot. For further information you are kindly invited to contact us at simchanat@gmail.com
Payment
We accept payments through credit card, PayPal (+5%), bank transfer, chèque or cash.
Shipping
We usually need 40 days to produce an order. In addiction to the produce time, the shipping time will change according to the shipping destination:
USA and Canada : 3-5 days
Europe : 5 days.
Latin America and Israel : 7 days.
We use Fedex, UPS, TNT or DHL shipping. The above shipping companies service are usually very accurate, but sometimes there could be unexpected delays which will be not taken under our responsibility as it is totally out of our control. We therefore suggest, when placing an order, to account for some excess-time.
Rush Orders
Our regular lead time is between 43 to 47 days. If you need the order in 30-42 days, you will have to pay a rush fee of $ 60.00. We cannot accept any order with request of delivery under 30 days.
Mistakes in the order
If the order was placed within 10 days, that means we are preparing to produce and you still may apply to make modification.
If the order are already made or partially made, you may also apply to modify but we will charge fees accordingly.
Before mass production we will send you an image of the product for confirmation. Please pay attention to all the details because after your confirmation you will be charged for the order and no refund will be made.
Can I get a sample before the order?
Yes, we provide samples. We will charge a sample fee and the shipping charge. The shipping charge is usually higher because of international express mail. In order to save time, we do not send samples by regular mail, but only through express mail such as Fedex, DHL, UPS, TNT.
In most of the cases, you may save sample shipping by just request a photo proof. We provide the photo proof only after the order is placed and before starting production.
Can I order my own style?
Yes, we may produce according to customers design. If you have your own logo you are required to send it to us by e-mail.
However, if you don’t have a logo and you want one, our staff will be happy to design one for you. There is an additional fee for this service.
For reasons of Privacy and Copyright, we will not print or use any existing logo without an official permission.
Is there any duty or tax when i get the parcel ?
It depends on the country. Each country has it’s own rules. We do not check for you the rules in your country.
Any taxes that should be paid in your country for your order, should be paid by you, we will not undertake such cost.