Returns & Refunds
We at Simcha's Kippot are always here for you and we will always do our best for our customers to be satisfied with our products!
Claim and Return
All claims for error or damage must be reported within 7 days of receipt of order. To be able to return a product, the packaging must be the same as you got it and the product must be unused. All order return should be approved by Simcha's Kippot.
We will take responsibility for our mistakes, as the order will be placed and confirmed only when written and confirmed by the costumer.
We do our best to help customers if the mistake was made by the customer himself.
If the order was placed within 10 days, that means we are preparing to produce and you still may apply to make modification.
If the order are already made or partially made, you may also apply to modify but we will charge fees accordingly.
Before mass production we will send you an image of the kippah for confirmation. Please pay attention to all the details because after your confirmation you will be charged for the order.
In case the customer will not be satisfied by the final result once the product will be ready and delivered, we will not be able to give any refunds, as the order will be double checked and confirmed before the delivery.
Thank you for your understanding,